At Eberjeric Store, we want you to be completely satisfied with your purchase of our stylish footwear and apparel. Below you’ll find all the details about our shipping and return policies.

Shipping Information

Order Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two convenient shipping options to our global customers (excluding some Asian and remote areas):

  • Standard Shipping:
    • Carrier: DHL or FedEx
    • Delivery Time: 10-15 business days after shipment
    • Cost: $12.95 USD
  • Free Shipping:
    • Carrier: EMS
    • Delivery Time: 15-25 business days after shipment
    • Available for orders over $50 USD

Please note: Delivery times are estimates and may vary depending on your location and customs processing. During peak seasons, additional processing time may be required.

Returns & Exchanges

Return Policy

We accept returns within 15 days of receiving your order. To be eligible for a return:

  • Items must be unused, in their original condition, and in the original packaging
  • All tags must be attached
  • Shoes must not show signs of wear

Non-Returnable Items: For hygiene reasons, we cannot accept returns on underwear & intimates and sleepwear unless they arrive defective or damaged.

How to Initiate a Return

Follow these simple steps to return an item:

  1. Contact our customer service at [email protected] with your order number and reason for return
  2. We will email you a Return Authorization Number and instructions
  3. Package the item securely in its original packaging
  4. Include the completed return form (sent with your order)
  5. Ship the package to our return address:
    Eberjeric Store Returns
    13931 West 87th Dr
    Arvada, CO 80005
    USA

Refund Process

Once we receive and inspect your return:

  • Refunds will be processed within 3-5 business days
  • Your refund will be issued to the original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping costs are non-refundable
  • You will receive an email confirmation when your refund is processed

Exchanges

For exchanges (size or color):

  1. Follow the same return process above
  2. Include a note specifying your desired exchange item
  3. We will ship the new item once we receive your return

Alternatively, you may place a new order for the desired item while returning the original purchase.

Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the issue. We will arrange for a replacement or refund at no additional cost to you.

Need Help?

Our customer service team is happy to assist with any questions about shipping or returns. Contact us at [email protected] and we’ll respond within 24 hours.

Thank you for shopping with Eberjeric Store – where comfort meets style!