Welcome to Eberjeric Store’s FAQ section! We’ve compiled answers to common questions about our fashion-forward products, shipping policies, and customer service. Whether you’re shopping for our signature boat shoes, cozy hoodies, or stylish heels, this guide will help you navigate your shopping experience.

About Our Products

What types of products does Eberjeric Store specialize in?
We specialize in curated fashion essentials for the style-conscious individual. Our collection includes:
  • Footwear: Boat shoes, boots, clogs, flats, heels, loafers, Oxfords, sandals, and sneakers
  • Clothing: Hoodies & sweatshirts, pants, shorts, and sleepwear
  • Intimates: Underwear and loungewear
Each piece is selected for its quality and fashion-forward appeal.
Are your products suitable for all seasons?
Yes! We offer seasonal collections:
  • Summer: Boat shoes, sandals, shorts
  • Winter: Boots, hoodies, pants
  • Year-round: Our sneakers, loafers, and underwear collections
Check back regularly as we update our offerings to match current trends.
How do I know what size to order?
Each product page includes detailed sizing charts. For footwear, we recommend:
  • Measure your foot length in centimeters
  • Compare to our size chart (US, UK, EU sizes available)
  • For clothing, check the garment measurements against your favorite fitting items
When in doubt between two sizes, we recommend sizing up.

Ordering & Payment

What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All transactions are securely processed with encryption for your protection.
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption for all transactions. We never store your full payment details on our servers. For added security, we recommend using PayPal which offers buyer protection.
Can I modify or cancel my order after placing it?
We process orders quickly to get your fashion finds to you ASAP. If you need to modify or cancel:
  • Contact us immediately at [email protected]
  • Include your order number in the subject line
  • We’ll attempt to accommodate if your order hasn’t entered processing (within 1-2 business days)
Once shipped, you’ll need to wait for delivery and use our return process if needed.

Shipping & Delivery

Where do you ship?
We proudly ship worldwide with only a few remote exceptions (some areas in Asia and extremely remote locations). During checkout, our system will automatically confirm if we can deliver to your address.
What are my shipping options?
We offer two convenient options:

Standard Shipping ($12.95 USD)
– Processed in 1-2 business days
– Shipped via DHL or FedEx
– 10-15 business day delivery after dispatch
– Includes tracking and insurance

Free Shipping (Orders over $50)
– Same 1-2 business day processing
– Shipped via EMS
– 15-25 business day delivery after dispatch
– Perfect for non-urgent wardrobe updates

How can I track my order?
Once your order ships:
  • You’ll receive a confirmation email with tracking information
  • For Standard Shipping: Use the DHL/FedEx website with your tracking number
  • For Free Shipping: Track via EMS website
  • If you have issues, contact [email protected] with your order number
What if my package is delayed?
While most packages arrive within the estimated timeframe, international shipping can occasionally experience delays due to customs or other factors. If your package hasn’t arrived within 5 business days after the estimated delivery date, please contact us and we’ll investigate with the carrier.

Returns & Exchanges

What is your return policy?
We want you to love every Eberjeric Store purchase:
  • 15-day return window from delivery date
  • Items must be unworn, undamaged, with original tags
  • Initiate returns by emailing [email protected]
  • Return shipping costs are the customer’s responsibility
  • Refunds processed within 5 business days of receiving returned items
Can I exchange an item for a different size or color?
We currently don’t offer direct exchanges. For size/color changes:
  1. Return the original item following our return process
  2. Place a new order for the preferred item
This ensures you get the correct item as quickly as possible.
What if I receive a damaged or incorrect item?
We sincerely apologize for any errors! In these rare cases:
  • Contact us within 48 hours of delivery at [email protected]
  • Include photos of the issue and your order number
  • We’ll arrange for return shipping at our expense
  • You’ll receive a replacement or full refund

Account & Customer Service

How do I reset my password?
On the login page:
  1. Click “Forgot Password”
  2. Enter your registered email address
  3. Check your email for a password reset link
  4. Create a new secure password
If you don’t receive the email within 15 minutes, check your spam folder or contact us.
How can I contact customer service?
We’re here to help with your fashion journey:
  • Email: [email protected] (fastest response)
  • Mail: Eberjeric Store, 13931 West 87th Dr, Arvada, US 80005
Our team typically responds to emails within 24 business hours.
Do you offer style advice or product recommendations?
Absolutely! Our fashion-savvy team would love to help you create the perfect look. Email us at [email protected] with:
  • Your style preferences
  • Occasion needs
  • Favorite colors/materials
  • Any items you’re considering from our collection
We’ll provide personalized recommendations within 48 hours.

Still have questions? Our customer care team is always happy to assist with your fashion needs. Reach out at [email protected] and we’ll ensure your Eberjeric Store experience is as stylish as our products!

Happy shopping,
The Eberjeric Store Team